Lead Time to Process Your Order:
We will not begin processing your order until full payment reflects in our bank account. Orders are shipped within 5-7 working days. This is from date of payment reflecting in our account. This is subject to changes during our busier periods. The customer will be notified of such changes / delays. Once your order has been sent out from our office, please allow another 1 – 4 working days for delivery.
Orders are manufactured and sent out STRICTLY on a first come first serve basis!
All deliveries are made via courier. This takes between 1 to 4 working days from date of dispatch to be delivered to your door (depending on whether you are in an outlying area or not). We do not offer delivery via the South African Post Office any more, this is due to the bad service that they give us and our customers. Should you still wish to send your order via the Post Office, please contact us directly. However, we will not be held liable for orders sent via the Post Office and any orders that are lost and need to be re-printed will be at your own cost.
• Local (Durban and Surrounds) – +/- R 64.00
• Main Centres – +/- R 87.00
• Outlying Areas – FROM +/- R 113.00 – R 183.00 (this is dependent on which area you are in). Your charge will be worked out on checkout when you enter your physical address
• Orders over R 800.00 – FREE SHIPPING!!
ACCURATE COURIER CHARGES ARE WORKED OUT ON CHECKOUT BASED ON YOUR PHYSICAL ADDRESS. WE CHARGE THE EXACT FEE THAT OUR COURIER COMPANY CHARGES US TO DELIVER TO YOU. NO PROFIT IS MADE ON COURIER CHARGES
To find out which price bracket you fall into, please proceed to checkout and insert your physical street postal code or your suburb and you will get a charge for shipping.
TO ACCESS THE COLLECT OPTION PLEASE PROCEED TO CHECKOUT AND ENTER YOUR FULL ADDRESS, YOU WILL THEN BE GIVEN THE OPTION TO SELECT “COLLECT” OR “COURIER” IF YOU ARE BASED IN DURBAN.
You can collect from us at our depot free of charge, however, please note that we are in Kloof, Durban. Our address for collections is as follows:
3 Abrey Road
Post Net to Post Net Delivery Option:
We have added a Post Net to Post Net delivery option to our website. This will help customers who live in outlying areas. This charge is R 99.00 and is subject to extra charges should your parcel exceed 5kgs (this is only a concern for bulk orders or multiple towel orders – we will contact you after your order has been placed should there be an issue). PLEASE NOTE: when selecting the Post Net option, you must make sure that you have a Post Net in your town as the parcel is delivered to Post Net and you will be required to COLLECT it. Post Net to Post Net can take 2 – 3 working days – this is from the date your parcel leaves our office! SHOULD YOU CHOOSE THE POST NET OPTION, KIDICO WILL NOT BE HELD LIABLE FOR LOST PARCELS ONCE IN THE CUSTODY OF POST NET.
All orders that have a subtotal amount of R 800.00 or more qualify for free shipping!