Returns & Exchanges

We accept returns for defective products only. If you receive a defective item, please contact us within 30 days of receipt to arrange a return. We also accept exchanges for items in their original condition. For returns and exchanges to be processed, all items must be unused and in their original packaging.

Order Processing

We will not begin processing your order until full payment is reflected in our bank account. All orders are processed and dispatched within 10-15 working days of receiving payment. This timeframe is subject to change during our busier periods, but you will be notified of any such delays. Once your order has been dispatched, please allow an additional 5–10 working days for delivery.

Orders are manufactured and sent out strictly on a first-come, first-served basis.

Delivery Time

All paid-for deliveries are made via courier, which takes 1 to 4 working days from the date of dispatch to arrive at your door (depending on whether you are in an outlying area). Due to inconsistent service, we no longer offer delivery via the South African Post Office. Please contact us directly if you still wish to send your order via the Post Office. However, we will not be held liable for orders sent this way, and any lost orders that need to be reprinted will be at your own cost.

Courier Charges

• Main Centres: Courier costs are calculated based on your shipping address.
• Outlying Areas: Charges depend on your specific area and will be calculated at checkout.

Accurate courier charges are determined at checkout based on your physical address. We charge the exact fee that our courier company charges us—no profit is made on courier charges.

To determine your shipping cost, please proceed to checkout and enter your physical street postal code or suburb.

Every effort will be made to send your orders via courier. However, in some cases, you may be contacted and advised that we must send your order to your nearest PostNet store. This applies if you are in an outlying area or if you order more than three towels.